User Research, UX Design and Product Development

Unlock Insights and Provide Exceptional User Experiences

Designing a great user experience is the core part of any product development. Designing an experience should include not only the product itself (an app, a restaurant meal, a piece of medical equipment) and everything else related to to the product (packaging, after-sales support). We focus on helping you to understand user behaviours, their needs, and motivations.

We use user research, UX design and product development techniques in all of our product engagements to maximize the chances of delivering solutions that actually address people’s pain points and needs. 

Research and Discovery

Without understanding the problems of the users of your product, the risk of doing the wrong thing is high.

Invest in research to understand your users, their needs and if your solution is a good fit for the. This does not have to be a long and expensive process.

We can help you to create surveys and conduct interviews. create empathy maps, carry out user interviews, develop and evolve different types of personas, and carry out observational studies.

Our experts in user research can guide this research to enable you to make evidence based decisions with confidence. 

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Service Design

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We can help with your complex challenges. This could be improving your current customer experience, or helping you to design a new service.

We take a human-centred approach that focuses in the customer experience in conjunction with the resources and capacity of the organisation providing the service.

We understand that great service design is all about understanding the goals of the customer and optimising their interactions at every point of their journey. We utilise tools and techniques like customer journey maps, and service blueprints to visualize and understand the end-to-end service experience and identify opportunities for improvement.

User-Centred Design

User-Centered Design (UCD) is an iterative design process that focuses on involving end-users throughout the development of a product.

The fundamental principle of user-centered design is to create solutions that are specifically tailored to the needs, preferences, and behaviors of the users, ensuring a positive and effective user experience.

We focus on designing and developing products that are intuitive, usable and accessible. 

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Testing and Validation

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Regardless of how good the design of a product or service appears to be, there is no way of knowing if it will be a good fit for your users.

User research testing and validation are integral steps in the design process, ensuring that the developed solutions meet the needs and expectations of the end-users. By incorporating testing and validation methodologies, we can help you to iteratively refine your designs, reduce uncertainties, and enhance the overall user experience.

We are experienced practitioners using technqiues such as interviews, prototyping and usability testing that help to inform the decision to perserver, pivot or even stop throughout a product development initiative.

Product Development

We deliver digital products that enhance user experiences.

We can quickly assemble our team of product development experts from our extensive network to create or enhance your digital product.

We employ agile ways of working, which means we work with you, not for you, acknowleding that both parties need to be flexible in order to develop successful products.

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If you are interested in speaking to us about our services

Contact us
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