Professional Scrum Facilitation Skills (PSFS) practice assessment

#1. Which of the following are key facilitation skills?

Select all that apply:

Active listening

Resolving conflict

Good communication

Building consensus

None of the above

#2. Which of the following skills is the most important for good facilitation?

Making sure that events and meetings are kept within their timeboxes

Helping the participants understand and work towards a shared objective

Ensuring that all participants contribute equally

Running the sessions so that they are fun

#3. One of the Developers on the Scrum Team refuses to join the Daily Scrum, stating that, “nobody listens to me anyway”. What is the best way respond?

Respect the Scrum team member’s stance and allow them to miss the Daily Scrum

The Developers may need to be taught that the purpose of the Daily Scrum is for them to actively listen to each other to create alignment on their plan for the next working day, not just to give their own updates. It might be a good idea to encourage them to try an alternative format

Escalate the issue to management and suggest that the Developer in question be put on a personal development plan and if their behaviour does not improve their employment contract should be terminated

Get all of the Developers to give status updates to each other via an email to be sent by the end of the working day

#4. Which of the following is the best measure of a skilled facilitator?

They are able to create a fun environment

They know a large number of facilitation techniques

They are able to create an environment where people are able to connect with each other and the objective of the meeting

They are able to command the respect and attention of all participants

#5. The Product Owner has learned some new information that makes the current Sprint Goal obsolete. What facilitation technique could a Scrum team use in order to come to a consensus on whether the Sprint should be cancelled?

Roman Vote

1-2-4-All

In depth analysis needs to be carried out to determine the amount of effort that has already be made, with a decision to cancel the Sprint based on how wasteful it would be

None of the above

This is not a case that requires a facilitated discussion to get to consensus on a decision – in Scrum only the Product Owner has the authority to cancel the Sprint.

#6. What is a gallery walk?

A technique for a group of people to reach consensus

A way for a group to democratically order a list of items

A technique where a group is split into smaller groups to review and discuss the content at a number of different stations

An activity for team building

#7. A Scrum Team may benefit form Product Owners and Developers developing their facilitation skills.

True

False

The Scrum Master serves the Scrum team by facilitating as needed or requested, but the Scrum Master does not have to be the only member of the Scrum team that facilitates.

#8. Who is accountable for facilitating the Sprint Review?

The Product Owner

The Scrum Master

The Developers

The Project Manager

None of the above

Scrum does not prescribe who is accountable for facilitating the Sprint Review.

#9. Which of the following outcomes is the most important to meet when facilitating a Sprint Planning event?

The event is completed in 8 hours or less

The Product Owner has all of the Product Items that they wanted committed to by the Developers

The Scrum Team have crafted a Sprint Goal that everybody understands and is aligned on

The Scrum team plan on achieving a higher velocity than they did in the previous Sprint

All of the tasks to be done during the Sprint have been identified

#10. Sprint retrospective actions are not being enacted. You believe that the Scrum Team are not really buying-in to the improvement actions. What could the problem be?

The improvement actions are not being documented

The improvement actions are not created by management

The retrospectives are not facilitated in a way that enable everyone to share their views and understand the views of others before the decision on actions are made

The length of the retrospective event is wrong

#11. A creative workshop where the participants get frustrated and confused is a strong indicator that it is being poorly facilitated.

True

False

Frustration and confusion is a natural part of group decision making.

#12. What technique could be used to organise a large amount of outputs from an idea generation session?

Journey Mapping

Impact Mapping

Affinity Mapping

User Story Mapping

#1. Which of the following are key facilitation skills?

#2. Which of the following skills is the most important for good facilitation?

#3. One of the Developers on the Scrum Team refuses to join the Daily Scrum, stating that, “nobody listens to me anyway”. What is the best way respond?

#4. Which of the following is the best measure of a skilled facilitator?

#5. The Product Owner has learned some new information that makes the current Sprint Goal obsolete. What facilitation technique could a Scrum team use in order to come to a consensus on whether the Sprint should be cancelled?

#6. What is a gallery walk?

#7. A Scrum Team may benefit form Product Owners and Developers developing their facilitation skills.

#8. Who is accountable for facilitating the Sprint Review?

#9. Which of the following outcomes is the most important to meet when facilitating a Sprint Planning event?

#10. Sprint retrospective actions are not being enacted. You believe that the Scrum Team are not really buying-in to the improvement actions. What could the problem be?

#11. A creative workshop where the participants get frustrated and confused is a strong indicator that it is being poorly facilitated.

#12. What technique could be used to organise a large amount of outputs from an idea generation session?

Results