Professional Facilitation

Improve Alignment, Effectiveness and Outcomes

Professional facilitation creates alignment amongst a group of participants around a subject, it helps them to generate and explore options, and guides them to reach an outcome

We have a broad range of facilitation experience, skills and knowledge. We can employ a number of collaboration techniques that can help your team and organisation collaborate to reach your desired outcomes. We offer facilitation services for workshops, events, transformations, making strategic decisions, innovation and problem solving conferences, open spaces, cross cultural understanding and more. We can work with small teams to large groups (our biggest so far was 80+ people).   

Below are a sample of the facilitation techniques and approaches that we employ. 

Design Sprints

In a Design Sprint, a prototype is built and tested in just five-days.

Participants collaborate as a team to address a challenge by designing, building and testing a prototype to learn and answer critical questions.  Feedback from user testing and other findings can be synthesised into insights to inform decision making.

During the five days of a Design Sprint, our facilitators guide participants through a wide range of activities towards the design of a usable and testable prototype. To ensure we leverage the diverse perspectives of all those involved, the facilitators will use principles and techniques that ensure that all participants have an equal opportunity to actively participate and bring valuable contributions. This includes creating a safe space, using diverging and converging techniques, and using participatory decision-making processes. Participants use techniques such as ask the experts interviews, lighting demos, mind mapping, affinity mapping, storyboarding, prototyping, body storming and user testing to address a big question or difficult challange.

Design Thinking

A graphic which is circular and multicoloured with each colour of the circle representing one of the Design Thinking stages

Design Thinking is a process for creative problem solving with a human-centred approach at it’s core.

Design Thinking encourages teams and organisations to focus on the people that they are there to serve, leading to better products, services and processes. It is a non-linear, iterative approach where assumptions are tested, problems redefined with greater clarity, and solutions arrived at quickly with minimal cost. 

We run Design Thinking workshops of typically 1-day, to utilise the core concepts of Design Thinking with immersive and interactive exercises to reach an outcome.

In our highly collaborative workshops, participants will have hands-on practice and develop new skills. They will build the confidence to continue implementing Design Thinking techniques long after the workshop.

LEGO® Serious Play®

LEGO® Serious Play® is a powerful facilitation technique used to stimulate innovation and creativity.

LEGO® Serious Play® is an innovative method designed to generate insight and awareness of shared goals. It enhances idea generation, reflection and sparks effective discussions.

Research shows that interactive participation generates greater learning, understanding and deeper thinking. The LEGO® Serious Play® method combines collaboration and problem-solving processes where participants explore deeper and deeper thinking while building their own 3D LEGO® model in response to the facilitator´s prompts. These models act as the basis for group discussions, idea sharing and decision making.

The LEGO® Serious Play® method improves group creativity through visual, auditory and hands-on stimulation. It is desgined to give all participants an equal voice and be inclusive to all. It can be used in a wide variety of scenarios to address different questions and challenges. LEGO® Serious Play® requires a trained facilitator.

A close up of some LEGO® with two pairs of hands building

World Café

The World Café is a powerful approach for engaging people in conversations based on the philospohy of conversational leadership.

World Café is a way of getting a lot of people involved in discussions to generate ideas from different perspectives and share knowledge. Everyone has the chance to make contributions as ideas and thoughts are built upon throughout the process. The amount of insights and output from a World Café session can be huge!

Source: The World Café Community Foundation


The Systems Thinking Approach To Implementing Kanban (STATIK) is a repeatable and humane way of desiging and evolving Kanban systems.

STATIK utilizes systems thinking for designing Kanban systems, with the goal of improving the flow of value to customers. Systems thinking is a holistic approach that focuses on the way that a system’s constituent parts interrelate and how systems work over time and within the context of larger systems. The systems thinking approach contrasts with traditional analysis, which studies systems by breaking them down into their separate elements.

STATIK involves defining services, understanding sources of disatisfaction with them, and analysing the service demand and capability to design fit-for-purpose Kanban systems and the mechanisms for their continual evolution.

Product Backlog Management, Sizing and Planning

A table top covered with various pads of postit notes and pens

The Product Backlog is a powerful tool that creates transparency of what is needed to improve the product it relates to.

With the right approach, the iterative approach of managing Product Backlogs by capturing requests as abstract ideas at a high level and then breaking them down into finely grained ordered work items enables creativity, encourages communication, keeps the focus on value and minimizes waste.

We can facilitate workshops with your team to produce a Product Backlog, user story roadmaps and a high level value focussed roadmap. Our hand-on workshops can be tailored and we bring a multitude of options for capturing details, sizing and ordering. Example techniques that we employ for Product Backlog management, sizing and planning include; BDD, specification by example, job stories, planning poker, wall estimation, classes of service, buy a feature, 35s, and probablistic forecasting.

Customer Journey Mapping

Customer Journey Mapping helps to understand the holistic view of the customer experience.

It covers the discovery of moments of both customer annoyances and delight through a series of interactions. Customer Journey Mapping can reveal opportunities to satisfy customer pain points, reduce fragmentation, and differentiate your brand by exposing new opportunities to provide additional value to your customers. It requires carrying out customer research and empathising with the customer. Customer Jounrey Mapping involves learning to approach customers in their contexts and engaging with them to empathise with their thoughts, feelings, emotions and goals.

In our facilitated wokshops, you will get to grips with the how, when and why of creating and using Customer Journey Maps. It covers the practical application of journey mapping for understanding and optimising customer experiences, as well as methods for both gathering research and crafting narratives from that research.

Notepad with written text reading


If you are interested in speaking to us about our services

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